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What are your spreads?

We offer floating spreads for all account types – Classic, Pro, and VIP. The Classic account offers variable spreads, starting from 1.6 pips with no commissions. Both Pro and VIP accounts offer variable spreads, starting from 0.0 pips with low commissions.
You can check out our spreads at our web page http://tickmill.eu/instruments/forex/ (choose an instrument from the table and click on it) or at the MT4 trading platform.

Do you offer MT4 MultiTerminal?

We do not offer MT4 MultiTerminal. If you wish, you can install multiple MT4 platforms and place them in different folders. Please download the MT4 platform from our website: http://tickmill.eu/trading-platforms/metatrader-4/

If you click ‘NEXT’ on the first screen, it will then install MT4 to the default folder without asking. On the first screen, you will see the options ‘NEXT’, ‘CANCEL’ and ‘SETTINGS’. You need to click on ‘SETTINGS’ to change the default folder. Then, the system will give you the option to change the default install patch.

How to find/check historical data?

You can download historical data from the MT4 trading platform, by clicking on: Tools > History Centre – then choose a trading instrument and finally press the ‘Download’ button. History will then be available on your trading platform, so you can click on: File – Open offline – Open Offline Chart. Please note that the longer the time frame, the longer the available history will be. For example, M5 history is available for 1.5 weeks, M15 history for 1 month, etc.

What are the limits of setting SL, TP, and TS?

You can set Stop Loss and Take Profit orders with no limits on all account types. SL and TP orders will still be active, even if your computer is switched off. The minimum Trailing Stop level is 1.5 pips or 15 points. It is possible to set only 1 trailing stop per order. You need to have the MT4 platform open to keep the trailing stop active.

Do you provide tick data?

Currently, we do not provide tick data, as MT4 is not able to store all ticks. Therefore, the tick data would not be accurate. There is an option for the server to store tick data, but we do not use it, as it is not able to store 100% of the ticks. In addition, that would slow down the server considerably due to a large amount of data, as the ticks are not filtered.

Do you offer FIX API connection?

We offer FIX API connection to our large private clients and institutional clients. The minimum account balance required is 500,000 £$€ and the required minimum monthly commission fee generated should be 5,000 £$€. We are not offering a demo version. If a client generates 5,000 £$€ or more in monthly commissions, then we do not charge any fees for using this service. However, if the monthly commissions are less than 5,000 £$€, then a fee applies (5,000 £$€ – amount of commission generated).

Do you offer negative balance protection/cover negative balance?

Traders who use the maximum leverage available face the risk of a negative balance.
For example: Let’s assume that you have 200 USD on your account and you open 1 lot on USDJPY on Friday evening, with 1:30 leverage and 200 USD margin.

On Sunday night, the market opens 30 pips away from Friday’s closing price in a direction against you, so your position will immediately have a loss of 30 pips x 10 USD = 300 USD loss, while you have only 200 USD on your account.

The position will be automatically closed and your account would have a negative balance of -100 USD. This situation is 100% impossible when a trader uses 1:1 leverage. The higher leverage a trader uses, the more risks they take. Please also note that a negative balance may occur due to a slippage during high volatility.

Our Risk department is constantly monitoring our clients’ risk-taking and if we see that a client trades irresponsibly, then we will notify the client via e-mail and ask them to reduce risk exposure. Also, we might reduce the leverage on the client’s account.

As a CySEC regulated broker, we cover the negative balance of our clients.

What is Tickmill’s trade execution model?

Tickmill Europe is a CySEC regulated broker with a fully automated hybrid execution model (both STP and Market Making) providing liquidity from prime financial institutions

What is a slippage?

Slippage often occurs during periods of higher volatility (for example due to news events), making an Order at a specific price impossible to execute, when market orders are used, and also when large Orders are executed when there may not be enough interest at the desired price level to maintain the expected price of trade. All trades are executed at the first available market price. As market prices are moving constantly, then it is often the case that clients get either positive or negative slippage.

Are hedging and scalping allowed?

Hedging is allowed (arbitrage trading). The required margin for hedging positions on Classic, Pro, and VIP accounts is 0. Scalping is also allowed. There are no time limitations for keeping the positions open.

What are the minimum and maximum account leverage you offer?

For Retail Clients:
The minimum leverage is 1:1. The maximum and default leverage is 1:30.

1:30 on Major FX Pairs
1:20 on Major Stock Indices, Non-Major Currencies and Gold
1:10 on Silver, WTI and Non-Major Indices
1:5 on Bonds

For Professional Clients:
The minimum leverage is 1:1. The maximum and default leverage is 1:300.
The leverage for gold is equal to the account leverage, while the leverage for silver is 4 times lower than the account leverage. If the trading account has a leverage of 1:300, then the leverage for gold will be 1:300 and the leverage for silver will be 1:75.

What are your margin call/stop out levels?

Our margin call / stop out levels are different depending on whether you are a Retail or a Professional client:

Client Classification Margin Call / Stop Out
Retail Client 100% / 50%
Professional Client 100% / 30%

Your account may be subject to a margin call if your account equity falls to a level that is equal to the margin of your existing positions. For example, you have an open position of 1 lot on EURUSD. The margin to hold that position is 3,333.33 EUR for Retail Clients. *

When you opened the account, you had a 6,000 EUR equity on your account. When the position starts to move against you and your account equity falls to 3,333.33 EUR, you will have a margin call. But your position will not be closed yet. When your account equity falls to 50% of the required margin, then the system starts to close your positions immediately.

Taking the above example, if you open a position with 3,333.33 EUR of margin and your account equity falls to 1,666.66 EUR, then the system starts to close your position. If you have several
positions opened, then the system closes them starting from the one with the biggest loss.

If, while closing the positions, your account equity reaches a level of more than 50% of the required margin, all other positions will remain open.

* This is an illustrative example.

What is your order execution speed?

Our average execution speed is around 100 milliseconds.

What are the minimum and maximum position sizes?

The minimum trade size is 0.01 lot and the maximum trade size is 100 lots. The maximum amount of orders you can open on an MT4 account is 200.

What is the commission on the VIP account?

On the VIP account, there is a commission of 1 per side per lot (0.0010% notional) in the base currency of the trading instrument. For example, if you open 1 lot on EURUSD (1 lot = 100,000 EUR), then the commission is 1 EUR per side and 2 EUR per round turn. For 1 lot on GBPUSD, the commission is 1 GBP per side and 2 GBP per round turn. For 1 lot on AUDUSD, the commission is 1
AUD per side and 2 AUD per round turn. If you have a USD account, then 2 EUR, 2 GBP and 2 AUD will be automatically converted to USD.

What is the commission on the Pro account?

The Pro account has a commission of 2 per side per lot (0.0020% notional) in the base currency of the trading instrument. For example, if you open 1 lot on EURUSD (1 lot = 100,000 EUR), then the commission is 2 EUR per side and 4 EUR per round turn. For 1 lot on GBPUSD, the commission is 2 GBP per side and 4 GBP per round turn. For 1 lot on AUDUSD, the commission is 2 AUD per side and 4 AUD per round turn. If you have a USD account, then 4 EUR, 4 GBP and 4 AUD will be automatically converted to USD.

Where is Tickmill regulated?

Tickmill is the trading name of Tickmill Europe Ltd which is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC).

Tickmill is also the trading name of Tickmill UK Ltd which is authorised and regulated by the UK Financial Conduct Authority (FCA) and of Tickmill Ltd which is regulated by the Financial Services Authority of Seychelles (FSA).

What are the advantages of trading with Tickmill?

Tickmill provides you with low spreads starting from 0.0 pips and ultra-fast execution speed of 0.1 second on average. Skrill, Neteller and credit card deposits are processed instantly while withdrawals are processed within one working day. We are proud that we have no restrictions on trading and no requotes. We also allow scalping, hedging, arbitrage, EAs and algorithms.

What are your trading hours?

FX trading is available 24 hours a day, 5 days a week. You can trade from Monday 00:05 to Friday 24:00 (MT4 Server time). For CFDs, we have specific trading hours listed here.

The server time is set to GMT+2 and GMT+3 during DST in the US and Europe.

What spreads do you offer?

On the Classic account, the spreads start from 1.6 pips, on the Pro and VIP accounts – from 0.0 pips.

At market opening and closing times and prior to announcements, the market spread may widen substantially. Consequently, you must ensure that you have sufficient funds on your account to cover this eventuality.

What commission will I be charged for trading on the MT4 platform?

There are no commissions on the Classic account. The commission on the Pro account is 2 units of the base currency per side per lot and on the VIP account 1 units of the base currency per side per lot.

Does slippage occur in your platform?

At Tickmill, slippage can occur during big news announcements, depending on the market conditions and volatility. There could be both positive and negative slippage.

Do I get any requotes?

Tickmill is one of the few brokers that doesn’t have any requotes

How many platforms are available for trading?

We offer one of the most popular and easy-to-use platforms, MetaTrader 4, which is available for Windows, OS X, iOS and Android. At Tickmill, you can also trade instantly with our Web Trader that requires no installation whatsoever.

What is the margin call procedure for MT4?

Negative price movement can potentially lead to a margin call and the subsequent triggering of an automated margin close-out of positions. In the event that market conditions are unfavourable to you, we will set a stop-out level to reduce your maximum loss. This means that we will set a threshold of margin value, below which positions are automatically closed. This stop out is set at 30% of the margin for Professional clients, and at 50% of the margin for Retail clients. For example, based on a margin of 100, the position would be automatically closed if the net equity** reaches 50 or lower (for Retail clients).

In a nutshell, once your account net equity drops below 100% of the initial margin required to establish the open position(s), MT4 changes colour to red to indicate that you are close to or on
margin call, and once your account net equity drops below 50% or 30% of the margin requirements (depending on your client classification), it will close your trades one by one, starting with the trade with the biggest loss.

(**Net equity: Defined as the sum of the client’s net profit and loss on an open position(s) and client’s deposited funds.)

Do you offer Swap-Free accounts?

Yes, we offer Muslim traders all our accounts with a swap-free option.

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Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 73% of retail investor accounts lose money when trading CFDs with Tickmill Europe Ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.